Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity.
In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a physical store.
If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.
In order to return the goods, a withdrawal application must be submitted and sent to the e-mail address firstname.lastname@example.org no later than within 14 days of receipt of the goods.
The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.
Upon receipt of the returned goods, the online store will return to the buyer immediately, but not later than 14 days after receiving the withdrawal application, all fees received from the buyer under the contract.
The online store may refuse to refund until the item that is the subject of the contract has been returned or until the buyer has provided proof that he has returned the item, whichever comes first.
If the buyer has explicitly chosen a delivery method other than the cheapest normal delivery method offered by the Online Store, the Online Store does not have to reimburse the consumer for a cost that exceeds the cost of the usual delivery method.
The online store has the right to withdraw from the sale transaction and claim back the goods from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to a mistake.