Terms of sale of the online store
The owner of the online store Gearstation.eu (hereinafter referred to as the Online Store) is OÜ Gearstation (registration code 14946258) located at Tänassilma tee 15, Tänassilma, 76406, Estonia.
Validity of the sales contract, goods and price information
The terms of sale apply to the purchase of goods from the Online Store.
The prices of the products sold in the online store are indicated with the products without VAT. VAT and delivery fee are added to the price.
The fee for delivering the goods depends on the location of the buyer and the method of delivery.
The delivery fee is displayed to the buyer when completing the order.
Information about the goods is provided in the Online Store directly next to the goods.
Placing an order
To order the goods, you must add the desired products to the shopping cart. To complete the order, you must fill in the required data fields and select the appropriate method of product delivery. The fee amount will then be displayed on the screen. The currency EURO (€) is used for payment in the Gearstation online store. The displayed amount can be received free of charge securely through the following payment methods:
- Estonian bank links: Swedbank, SEB, LHV, Luminor, Coop Pank, Citadele, Revolut
- Finnish bank links: Nordea, Danske Bank, Säästöpankki, POP Pankki, Pankki, Alandsbanken, Revolut
- Latvian bank links: Swedbank, SEB, Citadele, Luminor and Revolut
- Lithuanian bank links: Swedbank, SEB, Luminor, Sialiu Bankas, Medicinos Bankas, Citadele, Revolut
- Visa/Mastercard card payments
- Pay Later Solutions: Montonio Pay Later
- Montonio Financing Installment
- Montonio Pay in 3 parts
- Esto installment payment (read more: https://gearstation.eu/jarelmaks)
NB! When paying with a bank link, be sure to click the "Back to merchant" button on the bank's page.
Gearstation OÜ is the responsible processor of personal data, Gearstation OÜ transfers the personal data necessary for making payments to the authorized processor Montonio Finance.
Payments are handled by Montonio Finance. Payment is made outside the Webshop in a secure environment - when paying with a bank link in the secure environment of the respective bank and when paying with a credit card in the secure environment of Montonio Finance. The seller does not have access to the customer's bank and credit card data. The contract enters into force from the receipt of the amount to be paid to the current account of the Online Store.
If the ordered goods cannot be delivered due to the end of the goods or for any other reason, the buyer will be notified as soon as possible and the money paid (incl. Delivery costs) will be refunded immediately, but not later than within 14 days of sending the notice.
Delivery
The goods are sent to all countries of the European Union.
The buyer has the following options for receiving the goods: the goods are delivered to the buyer using third-party transport service providers. If desired, the buyer can pick up the goods at Gearstation himself: on working days from 10:00 a.m. to 17:00 p.m. excl. public holidays, at Tänassilma tee 15, Tänassilma, 76406, Estonia)
Shipping costs are borne by the buyer and the corresponding price information is displayed next to the shipping method.
Shipments within Estonia usually reach the destination specified by the buyer within 10 working days from the entry into force of the sales contract. Delivery outside Estonia takes place within 30 calendar days.
In exceptional cases, the right to deliver the goods within up to 60 calendar days.
The customer must always make sure before ordering what the expected delivery time of the desired item is.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.
The right of withdrawal does not apply if the buyer is a legal person.
In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a physical store.
If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.
In order to return the goods, you must submit a statement of withdrawal from the purchase of the goods, the form of which can be found here and send it to the e-mail address [email protected] at the latest within 14 days of receiving the goods.
The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.
Upon receipt of the returned goods, the online store shall return to the buyer immediately, but not later than 14 days after receipt of the withdrawal application, all fees received from the buyer on the basis of the contract.
The online store may refuse to make refunds until the item that is the subject of the contract has been returned or the buyer has provided proof that he has returned the item, whichever is earlier.
If the buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the Online Store, the Online Store does not have to reimburse the consumer for a cost that exceeds the cost related to the usual delivery method.
The online store has the right to withdraw from the sale transaction and demand the return of the goods from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to a mistake.
Right to lodge a claim
The online store is responsible for the non-compliance of the goods sold to the buyer with the contract conditions or a defect that already existed at the time of handing over the item and that appears within two years from the handing over of the goods to the buyer. Within the first six months from the delivery of the item to the buyer, it is assumed that the defect was already present at the time of delivery of the item. It is the Webshop's responsibility to refute the corresponding assumption.
In the event of a defect, the buyer has the right to contact the online store within two months at the latest by sending an e-mail to the address [email protected] or call on the phone: +372 5910 4087 .
The online store is not responsible for defects that have occurred after the delivery of the goods to the buyer.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will return all fees associated with the sales contract to the buyer.
The online store shall respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The online store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The online store transmits personal data to transport companies in order to deliver the goods.
The online store will send the buyer newsletters and offers to the buyer's e-mail address only if the buyer has expressed a wish by entering the e-mail address on the website and has announced his / her wish to receive direct mail notifications.
The buyer can cancel the offers and newsletters sent to the e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
Solving arguments
If the buyer has any complaints regarding the Online Store, they must be sent to the e-mail address [email protected] or call on the phone: +372 5910 4087
If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer can appeal to the Consumer Disputes Committee. You can familiarize yourself with the procedural conditions and submit an application here. The competence of the Consumer Disputes Committee is to resolve disputes arising from the contract concluded between the buyer and the Online Store. Review of the buyer's complaint by the commission is free of charge.
The buyer can turn to the platform for resolving consumer disputes of the European Union.